Refund and Cancellation Policy

Refund Eligibility:

1.For requests made within the first 24 hours after placing an order, we offer a 100% refund of the paid amount.

Refund Process:

1.To request a refund, please contact our support team within the specified timeframe. You can reach us via email at support@mydigitalmate.com.au or by submitting a support ticket through our website.

2. Provide your order details, including the invoice number and a clear explanation of the reason for the refund request.

3. Our team will review your request and respond within a reasonable timeframe to notify you of the refund approval or any additional information required.

4.If your refund request is approved, we will process the refund within 2 business days and notify you once the refund has been initiated. The refund will be processed using the original payment method used for the purchase.

Non-Refundable Items/Services:

1.Domain registration fees, third-party service fees, and certain add-ons are non-refundable.

Cancellation Policy:

1.If you wish to cancel your subscription or service, please notify us in writing by email on support@mydigitalmate.com.au

2. Upon cancellation, your website will remain live until we receive your written confirmation to remove it. We recommend backing up your data before initiating the cancellation process.

Additional Conditions:

1.In certain cases, such as service interruptions or technical issues, we may consider offering partial refunds or alternative solutions. Each case will be reviewed on an individual basis.

2.We reserve the right to modify, amend, or update this refund and cancellation policy without prior notice. Any changes will be effective immediately upon posting on our website.

Legal Compliance:

1.This refund and cancellation policy adheres to applicable laws and regulations governing refunds and cancellations in our jurisdiction.